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Support and Solutions Specialist

Are you a take charge Support and Solutions Specialist? Are you passionate, energetic and an inquisitive thinker? If you answered yes to any of those questions, we’d like you to become an integral part of our team! As the leader in online memorialization, Legacy.com collaborates with more than 1,500 newspaper and funeral homes in North America, Europe, Australia and New Zealand to provide ways for individuals to express condolences to their loved ones.

With more than 27 million unique visitors per month and 275 million monthly page views, Legacy.com is a top 50 U.S. domain as measured by Quantcast.

Over the years we have created a successful, growing business all while nurturing an organization that makes social contributions. If you have a big brain, big ambitions and a big heart, we want you! We value individuals who take their work seriously, but value time away to spend with family, friends, and communities. 

As a Support and Solutions Specialist you’ll be working collaboratively in a close, supportive environment that is receptive to new ideas. Our Support team is made up of successful and genuine people who demonstrate compassion on a daily basis. Legacy.com is a market leader, looking to expand our client and end-user support teams. Successful candidates will demonstrate strong attention to detail, excellent written communication skills, compassion, and good active listening skills. A high degree of competency using the Internet, Windows, and MS Office should also be in your repertoire. You should excel at working independently, as well as within a team:

Tuesday - Saturday, 10:00am - 7:00pm 

For more information about our Customer Service team visit: https://www.youtube.com/watch?v=F4t4YcA_oUk.

Responsibilities

  • Quickly assess customer and client needs to offer solutions
  • Communicate with customers and clients via email and phone to helping resolve issues, and provide explanation of website features
  • Explain products and services in a kind and respectful manner, demonstrating knowledge of company product lines, services, and policies
  • Troubleshoot and solve technical issues related to affiliate web sites across all Legacy.com product lines, or escalate as appropriate
  • Employ critical thinking and good judgement when alternate solutions or escalation to other teams is appropriate

Desired Skills & Experience

  • Minimum 1 year experience in Customer Service or related field
  • Empathetic and service-oriented mindset
  • High degree of competency with the Internet, Windows, MS Office
  • Experience with Salesforce and/or Jira a plus
  • Excellent verbal and written communication skills
  • Excellent critical thinking skills
  • Excellent active listening skills
  • Decisiveness, sensitivity, and good judgment
  • Strong attention to detail
  • Reliability

Benefits

Legacy.com offers a very generous and comprehensive salary and benefits package, including:

  • Close to public transportation!  Less than a block to: CTA (bus and Purple Line train), Metra (UP-N), Pace
  • Medical, Dental, and Vision Insurance
  • Life & Accident Insurance
  •  Short and Long Term Disability
  •  Paid Time Off
  • 401k plan
  •  Medical, Dependent Care, and Transit Flex Spending Plans
  •  Employee Assistance Program
  •  Casual dress
  •  Daily, company-provided coffee, tea, soda, and snacks
  •  Friendly, team-oriented, open environment

 

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