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Implementation Specialist

Are you a take charge Implementation Specialist? Are you passionate, energetic and an inquisitive thinker? If you answered yes to any of those questions, we’d like you to become an integral part of our team! As the leader in online memorialization, Legacy.com collaborates with more than 1,500 newspaper and funeral homes in North America, Europe, Australia and New Zealand to provide ways for individuals to express condolences to their loved ones.

With more than 27 million unique visitors per month and 275 million monthly page views, Legacy.com is a top 50 U.S. domain as measured by Quantcast.

Over the years we have created a successful, growing business all while nurturing an organization that makes social contributions. If you have a big brain, big ambitions and a big heart, we want you! We value individuals who take their work seriously, but value time away to spend with family, friends, and communities. 

Legacy.com is a market leader, looking to expand our client-facing Implementation Team. As an Implementation Specialist you’ll be working collaboratively in a close, supportive environment that is receptive to new ideas. Successful candidates will demonstrate strong attention to detail, excellent written communication skills and good active listening skills. A high degree of competency using the Internet, Windows, MS Office, and photo editing software should also be in your repertoire. You should excel at working independently, as well as within a team. 

Responsibilities

  • Explain and guide clients through the Implementation process in a kind and respectful manner, demonstrating knowledge of company product lines, services, and policies
  • Communicate with clients via email and phone during Implementation process to helping resolve issues, and provide explanation of website features
  • Troubleshoot and solve technical issues related to affiliate web sites across all Legacy.com product lines, or escalate as appropriate
  • Employ critical thinking and good judgement when alternate solutions or escalation to other teams is appropriate
  • Work with internal teams to provide clients with the best Implementation experience.

Desired Skills & Experience

  • Minimum 1 year experience in of general business experience, preferably in an online environment
  • Empathetic and service-oriented mindset
  • High degree of competency with the Internet, Windows, MS Office
  • Experience with Jira or equivalent software
  • Experience with Photoshop or equivalent software
  • Excellent verbal and written communication skills
  • Excellent critical thinking skills
  • Excellent active listening skills
  • Decisiveness, sensitivity, and good judgment
  • Strong attention to detail
  • Reliability

Benefits

Legacy.com offers a very generous and comprehensive salary and benefits package, including:

  • Close to public transportation!  Less than a block to: CTA (Bus and Purple Line Train), Metra (UP-N), Pace
  • Medical, Dental, and Vision Insurance
  • Life & Accident Insurance
  •  Short and Long Term Disability
  •  Paid Time Off
  • 401k plan
  •  Medical, Dependent Care, and Transit Flex Spending Plans
  • Wellness Program 
  •  Employee Assistance Program
  •  Casual dress
  •  Daily, company-provided coffee, tea, soda, and snacks
  •  Friendly, team-oriented, open environment

 

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