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Product Manager

Legacy.com is a global digital media company that sits at the center of the memorialization ecosystem, connecting audience with content provided by newspapers and funeral home partners. Legacy.com’s partners benefit from its unparalleled scale, which enables continuous innovation of its industry-leading obituary products, advertising, and accompanying e-commerce engine.  The company has gone through more than a decade of double-digit growth, and is ranked among Quantcast’s Top 50 most visited domains.  We have our sights set on breaking into the Top 25 to serve more people than ever by leveraging our data and expanding our business model. Legacy is privately held by Pamplona Capital Management.

Position Summary:

Millions of people visit Legacy.com every day seeking information and guidance on all aspects of end-of-life planning.  We’re looking for a digital product manager to own the core end-of-life products and user experience on Legacy.com. The product manager will lead a product portfolio and be enabled as the product owner to identify new business opportunities and take comprehensive ownership, articulating the vision for a winning product, and iterating until success. This role requires a unique blend of business, UX and technical savvy; you must motivate teams, understand market needs and define innovative solutions that exceed expectations with growth potential.

The ideal candidate will be:

  • Proven in the area of digital product management and have a solid understanding of online revenue models, lead generation, local advertising, local search, business ratings and reviews
  • Experienced/interested in educating families about end-of-life/death care services; funeral service background is a plus
  • Dynamic and results oriented, while providing leadership and direction with excellent communication
  • An innovative problem solver who can transform ideas into reality

 

Responsibilities

  • Work with local funeral homes and service providers, helping to understand their needs and market their services to local consumers 
  • Have empathy for people seeking end-of-life information and guidance and optimize the Legacy.com ecosystem to educate and help users find local resources
  • Identify key customer experience and business value, associated with new concepts, clearly communicating the goals, objectives, scope and roadmap  
  • As Product Owner on an agile scrum team, represent the user/customer needs, convey the vision and goals at the beginning of every sprint and prioritize the backlog
  • Implement regular progress and performance reporting and communicate to all business stakeholders
  • Develop and implement a company-wide go-to-market plan
  • Keep abreast of industry trends, to ensure the product portfolio showcases innovation and stays ahead of the competition

 

Requirements

  • Bachelor’s Degree in Information Technology, Business, Funeral Service or related field; MBA or related advanced degree is a plus
  • 3+ years of experience managing large-scale, user or customer facing products; B2B experience is a plus
  • Strong interest in usability and direct interaction with users to understand the problems to solve  
  • Solid analytical skills and intuition, able to draw conclusions from data, key performance indicators and trends
  • Disciplined time manager with strong ability to determine and manage priorities
  • Excellent written and verbal communication skills with the ability to communicate and explain complex elements in a simple way
  • Ability to remove roadblocks through creative problem solving, negotiation or conflict management skills

 

Benefits

Legacy.com offers a very generous and comprehensive salary and benefits package, including:

  • Medical, Dental, and Vision Insurance
  • Life & Accident Insurance
  • Short and Long Term Disability
  • Paid Time Off
  • 401k plan
  • Medical, Dependent Care, and Transit Flex Spending Plans
  • RTA and CTA pre-tax payroll deductions
  • Employee Assistance Program
  • Casual dress
  • Daily, company-provided coffee, tea, soda, and snacks
  • Friendly, team-oriented, open environment
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