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Process & Documentation Specialist

Company and Opportunity is the place where life stories live on. We are the global leader in online memorial tributes; a top-50 website in the United States, and a destination for over 40 million unique visitors each month. Founded in 1998, is honored to help consumers express condolences, share direct support for families, and celebrate the people who have touched their lives. Uniquely open to profound messaging at this focused moment, users respond by sharing memories, purchasing gifts, finding event information, and making plans. Legacy delivers its community-targeted content daily via 1,500 local news media partners.  We continue to broaden our offerings in our mission to help people seeking information and guidance on all aspects of end-of-life. Our vision is to become a full-service end-of-life and memorialization resource.

We have a diverse and talented team of employees who come to us from many kinds of backgrounds.  We have an immediate need for a Process & Documentation Specialist for our new Downtown Chicago office that will report to our 
Director of Special Ops & Data Quality.

See our Chicago HQ


The Process & Documentation Specialist is a member of the Special Operations team.  Spec Ops is a small team that refines existing processes and supports new products and initiatives.  In this role you will translate complex and lengthy processes into comprehensible and dependable resources. You will maintain and evolve well organized, credible and accurate content repositories.  As you gain a deeper understanding of the teams’ processes and policies, you will monitor and analyze their effectiveness to identify pain points and opportunities for improvement. A key aspect of this role is producing meaningful documentation that explains where we are today and where we will go tomorrow. Successful candidates possess a strong sense of ownership over their workload, are adept at communicating and committed to teamwork. 


  • Update existing procedures, policies, and relevant training materials.  
  • Create documentation outlining current state and future state processes.  
  • Evaluate existing business processes and gather feedback. 
  • Conduct ongoing analysis. 
  • Present process improvement suggestions 
  • Assists in a variety of scheduled and unscheduled tasks at any given time. 


  • Competency using the Internet, Windows, Microsoft products (OneNote, PowerPoint, Teams, etc.) and databases.  Experience with Confluence is a plus. 
  • Experience with technical writing, authoring e-learning courses, or similar content. 
  • Ability to master and retain information about workflows and processing anomalies.  
  • Ability to develop metrics to analyze and measure process effectiveness. 
  • Strong organization and time management skills. 
  • Accuracy, attention to detail and critical thinking ability. 
  • Strong written and verbal communication skills, ability to work collaboratively. 

Benefits offers a very generous and comprehensive benefits package, including:

  • Medical, Dental, and Vision Insurance
  • Generous Paid Time Off
  • 401k plan with discretionary employer match
  • Parking/Transit Flex Spending
  • RTA and CTA pre-tax payroll deductions
  • Catered lunch provided 2x per week, breakfast 1x a week
  • Employee Assistance Program
  • Casual dress every day
  • Daily, company-provided coffee, tea, soda, and snacks
  • Friendly, team-oriented, open environment
  • Located within a few blocks of CTA, Ogilvie, and Union Station
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