Company and Opportunity
Legacy.com is the place where life stories live on. We are the global leader in online memorial tributes; a top-50 website in the United States, and a destination for over 40 million unique visitors each month. Founded in 1998, Legacy.com is honored to help consumers express condolences, share direct support for families, and celebrate the people who have touched their lives. Uniquely open to profound messaging at this focused moment, users respond by sharing memories, purchasing gifts, finding event information, and making plans. Legacy delivers its community-targeted content daily via 1,500 local news media partners. We continue to broaden our offerings in our mission to help people seeking information and guidance on all aspects of end-of-life. Our vision is to become a full-service end-of-life and memorialization resource.
We have a diverse and talented team of employees who come to us from many kinds of backgrounds. We have an immediate need for a Process & Documentation Specialist for our new Downtown Chicago office that will report to our Director of Special Ops & Data Quality.
See our Chicago HQ: https://www.builtinchicago.org/2019/06/06/legacycom-new-chicago-office
The Process & Documentation Specialist is a member of the Special Operations team. Spec Ops is a small team that refines existing processes and supports new products and initiatives. In this role you will translate complex and lengthy processes into comprehensible and dependable resources. You will maintain and evolve well organized, credible and accurate content repositories. As you gain a deeper understanding of the teams’ processes and policies, you will monitor and analyze their effectiveness to identify pain points and opportunities for improvement. A key aspect of this role is producing meaningful documentation that explains where we are today and where we will go tomorrow. Successful candidates possess a strong sense of ownership over their workload, are adept at communicating and committed to teamwork.
Legacy.com offers a very generous and comprehensive benefits package, including: