Company and Opportunity
Legacy.com is the place where life stories live on. We are the leader in online obituaries; a top-50 website in the United States, and a destination for over 40 million unique visitors each month. Founded in 1998, Legacy.com is honored to help consumers express condolences, share direct support for families, and celebrate the people who have touched their lives. We continue to broaden our offerings in our mission to help people seeking information and guidance on all aspects of end-of-life. Our leadership is actively investing in the growth of the organization, expanding our business model and helping more people as our culture’s relationship with end-of-life evolves. Our vision is to become a full-service end-of-life and memorialization resource.
The Support Engineer is part of the team responsible for operational support of technology solutions at Legacy.com. Using a combination of internal tools, consumer-facing applications developed in-house, commercial and Open Source software, this position is both an operator of the technology platform and a provider of internal technical support. The Support Engineer plays a key role in the internal adoption of technology solutions throughout the company by developing ongoing documentation, creating processes, developing Service Level Standards and analyzing performance metrics.