Marketing & Sales Operations Associate

Company and Opportunity

Legacy.com is the place where life stories live on. We are the leader in online obituaries; a top-50 website in the United States, and a destination for over 40 million unique visitors each month. Founded in 1998, Legacy.com is honored to help consumers express condolences, share direct support for families, and celebrate the people who have touched their lives. We continue to broaden our offerings in our mission to help people seeking information and guidance on all aspects of end-of-life. Our leadership is actively investing in the growth of the organization, expanding our business model and helping more people as our culture’s relationship with end-of-life evolves. Our vision is to become a full-service end-of-life and memorialization resource.

Position Overview

The Marketing & Sales Operations Associate is responsible for working with Marketing, Partners, and Product teams to help engage, retain, and grow revenue across various business and consumer customer groups. This role requires flexibility in your day-to-day responsibilities, ability to speak directly to both consumer and business customers, learning and adaptation of operational workflows, and confidence to improvise as needed.
 

Responsibilities

• Ecommerce
  • Service phone order requests for consumers shopping memorial trees. 
  • Assist in fulfilling orders when no delivery address is available for the obituary. 

• Onboarding
  • Assist florists in the setup and configuration of their merchant accounts with Legacy. 
  • Assist funeral homes in claiming and managing their Legacy directory listing. 
  • Assist Partners team in collecting and distributing key information for new Legacy Pro customers.
  • Assist Partners team in collecting and distributing key information for new advertising partners.
  • Assist Marketing team in collecting and distributing key information for new data customers.
     

Required Skills

• Excellent communications skills, both written and verbal.
• Excellent leadership, problem solving, and time management skills.
• Ability to work independently or collaboratively as needed.
• Proficient in MS Office products (Word, PowerPoint, Excel) and Google tools (Google Docs).
• Familiarity with e-commerce operations preferred.
• Experience with Salesforce is a plus.
   

Benefits

Legacy.com offers a very generous and comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• 401k plan with discretionary employer match
• Parking/Transit Flex Spending
• RTA and CTA pre-tax payroll deductions
• Catered lunch provided 2x per week, breakfast 1x a week
• Up to 2 weeks of paid parental leave
• Employee Assistance Program
• Casual dress every day
• Daily, company-provided coffee, tea, soda, and snacks
• Friendly, team-oriented, open environment