Company and Opportunity
Legacy.com is the place where life stories live on. We are the global leader in online memorial tributes, a top-50 website in the United States, and a destination for over 40 million unique visitors each month. Founded in 1998, Legacy.com is honored to help consumers express condolences, share direct support for families, and celebrate the people who have touched their lives. Uniquely open to profound messaging at this focused moment, users respond by sharing memories, purchasing gifts, finding event information, and making plans. Legacy delivers its community-targeted content daily via 1,500 local news media partners. We continue to broaden our offerings in our mission to help people seeking information and guidance on all aspects of end-of-life. Our vision is to become a full-service end-of-life and memorialization resource.
We have a diverse and talented team of employees who come to us from many kinds of backgrounds. We have an immediate need for a Customer Service Agent to report to our Director of Support & Solutions.
See our Chicago HQ: https://www.builtinchicago.org/2019/06/06/legacycom-new-chicago-office
As a Customer Service Agent, you’ll be working collaboratively in a close, supportive environment that is receptive to new ideas. Our Customer Service team is made up of successful and genuine people who demonstrate compassion on a daily basis. Legacy.com is a market leader, looking to expand our client and end-user support teams. Successful candidates will demonstrate strong attention to detail, excellent written communication skills, compassion, intuitive emotional intelligence, unwavering patience and good active listening skills to best support grieving families. A high degree of competency using the Internet, Windows, and familiarity with support tools (CRM, chat, phone, email) should also be in your wheelhouse. You should excel at working independently, as well as within a team.
Monday-Friday, 9 am – 5:30 pm (fully remote)
Desired Skills & Experience
Legacy.com offers a very generous and comprehensive salary and benefits package, including: