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B2B Customer Support Lead

Company and Opportunity

Legacy.com is the place where life stories live on. We are the global leader in online memorial tributes; a top-50 website in the United States, and a destination for over 40 million unique visitors each month. Founded in 1998, Legacy.com is honored to help consumers express condolences, share direct support for families, and celebrate the people who have touched their lives. Uniquely open to profound messaging at this focused moment, users respond by sharing memories, purchasing gifts, finding event information, and making plans. Legacy delivers its community-targeted content daily via 1,500 local news media partners.  We continue to broaden our offerings in our mission to help people seeking information and guidance on all aspects of end-of-life. Our vision is to become a full-service end-of-life and memorialization resource.

We have a diverse and talented team of employees who come to us from many kinds of backgrounds.  We have an immediate need for a talented, experienced B2B Lead for our new Downtown Chicago office that will report to our Director of Operations.

See our new Chicago HQhttps://www.builtinchicago.org/2019/06/06/legacycom-new-chicago-office

Overview

Work with Marketing, Partners, and Product teams to help engage, retain, and grow revenue across various B2B customer groups. This role requires flexibility in your day-to-day responsibilities, ability to speak directly with business customers, learning and adaptation of operational workflows, and confidence to improvise as needed.

 
Responsibilities

  • Assist florists in the setup and configuration of their merchant accounts with Legacy. 
  • Assist funeral homes in claiming and managing their Legacy directory listing. 
  • Assist Partners team in collecting and distributing key information for new Legacy Pro customers.
  • Assist Partners team in collecting and distributing key information for new advertising partners.
  • Assist Marketing team in collecting and distributing key information for new data customers.

Requirements

  • Excellent communications skills, both written and verbal.
  • Excellent leadership, problem solving, and time management skills.
  • Ability to work independently or collaboratively as needed.
  • Proficient in MS Office products (Word, PowerPoint, Excel) and Google tools (Google Docs).
  • Familiarity with e-commerce operations preferred.
  • Experience with Salesforce is a plus.

Benefits

Legacy.com offers a very generous and comprehensive benefits package, including:

  • Medical, Dental, and Vision Insurance
  • Generous Paid Time Off
  • 401k plan with discretionary employer match
  • Parking/Transit Flex Spending
  • RTA and CTA pre-tax payroll deductions
  • Catered lunch provided 2x per week, breakfast 1x a week
  • Employee Assistance Program
  • Casual dress every day
  • Daily, company-provided coffee, tea, soda, and snacks
  • Friendly, team-oriented, open environment
  • Located within a few blocks of CTA, Ogilvie, and Union Station
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